Terms and conditions

Terms and conditions

Please read the terms of the contract of accommodation

General conditions of the contract of accommodation of “Scout Madrid Hostel” Foundation PROMESA, 01/08/2015

1. Scope of application:

(a) these terms and conditions apply to all contracts which govern the leasing of rooms and beds as well as other services and benefits making Foundation PROMESA (Scout Madrid Hostel) (located in Street entre arroyos 19 bis, Madrid), with CIF number is G85874550

(b) the subletting of the leased rooms and its use for purposes other than accommodation require the prior written consent of Foundation promise.

(c) conditions that establish themselves on this writing, please part of the customer, shall only apply if they agreed in writing in advance.

2. Formalization of the contract, liability of the parties and prescription:

(a) this agreement is born at the moment where the Foundation promise accepts the reservation of the client request. Foundation PROMESA has the right to confirm the reservation in writing.

(b) the parties to the contract are Foundation PROMESA and customer. If the reservation is made by a third party on behalf of the client, will be responsible for solidarity ―junto with este― front of the hostel of all obligations of the accommodation contract.

(c) the hostel will be responsible for all obligations of the accommodation contract. In the case of atypical services, such liability is limited to cases of wilful intent or gross negligence of the hostel.

(d) all claims of the customer prescribed 3 months.

(e) the limitation of liability and the brief period of limitation shall apply to the hostel, even though it contravenes its obligations regarding the pre-contractual costs and real violations of the contract.

3. Services, prices, payment and settlement:

a) Foundation PROMESA are forced to have the room that the customer has reserved list and to render the agreed services.

(b) customers undertake to pay to Foundation PROMESA the price applicable or agreed by the lease of the room and any other services that have enjoyed. The foregoing shall apply to all services and equipment Foundation promise to which the customer provide access to third parties. The payment will be made at the time of check-in of the customer

(c) the agreed prices include the VAT at the legal rate. In the case of the VAT rise, Foundation PROMESA reserves the right to revise upward the price stipulated by contract. The foregoing shall apply to the imposition or increase of taxes and levies which have direct connection with the stay.

(d) in addition, Foundation  PROMESA can review prices if the customer wishes to subsequently modify the number of reserved rooms, the services provided or the length of stay of guests to the hostel consents to this.

(e) the invoices issued by Fundación promise without expiration date must be paid fully within 10 days of the date of issuance. The hostel is entitled to declare expired at any time all accrued amount and demand your immediate payment. In the event of non-payment, the hostel can apply the interest of corresponding legal mora. Customer must demonstrate, for its part, the existence of one minor, while the hostel prejudice, by his, in one more.

(f) with due observance of the legal provisions on tour packages, Foundation pledge has the right to demand a proportional advance payment or security deposit at the time of the conclusion of the contract or thereafter. The amount of the advance and payment conditions may be stipulated in writing in the contract. All bookings for Group (over 15 people) or those that exceed € 300, will be required the payment of an advance that will define Foundation promise at the time of the reservation depending on availability, amount and date of the reservation. Do not make the payment of the deposit or advance will lead to the cancellation of the same without the right to any compensation by the customer

(g) the customer can only offset or deducted not contested or legally invalid debts from that alleged Foundation PROMESA.

(h) only allowed the credit by special guests and private groups with permission of Foundation PROMESA and upon presentation of proof of payment.

(i) banking for the return of debts the possible costs and commissions are paid by the customer.

(j) the Group (more than 15 persons) bookings must be paid 10 days prior to the arrival of the group. Not to make the payment of the reservation shall entail cancellation of the same without right to compensation by the customer.

4. Resolution by the customer (cancellation, among others) and services Foundation pledge reserved, but not enjoyed (not presentation, among others):

4.1. individual travellers (less than 15 people):

-Unless agreed otherwise and reservations over €300, reservation can be canceled without charge up to 0.00 h of the day before arrival.

-In case of no show when the reservation is confirmed or cancellation after the 0.00 h of the day prior to arrival applies 100% of the price of the first night agreed by contract.

-Bookings over € 300, unless otherwise agreed, deposited as confirmation of the reservation deposit is non-refundable. The remnants will be it until 4 weeks before arrival, after which the following cancellation fees will be charged:

-The reserves which has been paid part or all of the same prior to the arrival date, shall not be refundable no amount regardless of the date of cancellation

4.2 groups (from 15 people):

-Unless agreed otherwise, any advance payment or bond deposited as confirmation of the reservation is non-refundable. The remnants will be it until 4 weeks before arrival, after which the following cancellation fees will be charged:

-Cancellations within 4 weeks prior to arrival are subject to full payment of the entire reservation.

-Cancellation of minor free of charge (except for the bond), provided that the actual number of guests is less than 5% of the number of reserved beds.

(a) in the case of bookings made through third parties (e.g. travel agencies), shall apply the cancellation policy posted by such third parties.

(b) contracts concluded by the client with Foundation promise must be resolved in writing, which requires consent, also written, promise Foundation. Where it is not, you must pay the price agreed by contract, even though the customer has not enjoyed services.

(c) if Foundation promise and customer agreed in writing a period during which you may terminate the contract, the first may withdraw within that period without incurring payment claims or compensation for damages by the hostel. The right to the client resolver is barred if does not exercise it opposite the hostel in writing within the prescribed period, unless any breach by the shelter or impediment to compliance attributable to the latter.

(d) the customer is free to prove that damage has not occurred or that resulting to the hostel are located below the amount both lump sum demanded.

(e) the above provisions relating to cancellations and fees shall apply, except that, at the time of the conclusion of the contract, other terms have been agreed (for example, rate flat for packages, reservations for holidays, special occasions, fairs, etc.).

5. Cancellation by the hostel:

(a) if any agreed or required advances in accordance with paragraph 3 (f) of the General conditions is performed, not even after appropriate grace period that set Foundation promise, this will be entitled to withdraw from the contract.

(b) in addition, the hostel is entitled to resolve with extraordinary contract for justifiable objective reasons, for example, if a case of force majeure or other circumstances that are not attributable to preclude its fulfillment; If the rooms have been reserved by attending misleading or false statements of the facts, for example, in which the name of the client or the object it refers; If the hostel has reason to believe that the use of their services can do jeopardize the proper functioning of its commercial activities, the hostel security or public reputation, without that this is attributable to its responsibility or branch of activity.

(c) the hostel should inform customers with immediate character in writing of its intention to exercise its right of withdrawal.

(d) the previous assumptions of resolution not enabled the customer to demand compensation for damages.

e) promise Foundation reserves the right to transfer the customer to another Hostel in the same city, duly observing the same category of the room reserved, and inform the customer. In such a case, the customer is entitled to withdraw from the contract without charge.

6. Room availability, transfer and refund, and other provisions which governs the stay at the hostel:

(a) the customer is not entitled to that is installed in a room or in a concrete bunk.

(b) in the case of reservations for groups of 15 people or more that staying in rooms with more than one bed, the hostel will determine the setting in which guests will be staying, unless confirmed in writing that certain rooms will be.

(c) the reserved rooms will be available to customers from 14.00 h of the agreed arrival date. Before that time, customer will lack of right of access.

(d) the time limit for arrival to the room reserved is 18.00 h from the agreed date. When the reservation has not been confirmed by means of an advance payment or security deposit, the hostel has the right to reallocate the rooms after 6.00 pm, unless the customer is entitled to demand any compensation therefore.

(e) at the date of departure, must leave the room and be made available from the hostel:-at 11.00 h Max. After this time, the hostel may apply a surcharge of 50% of the full amount of the price published in compensation for the extra occupancy of the room until 5: 00 h, time after which will amount to 100%.

(f) groups of 15 or more people must provide to the hostel a list with the full name of all guests prior to arrival, including full contact details and passport.

(g) if the total number of guests exceeds the number stipulated by contract of people, additional persons not entitled to accommodation.

(h) persons under 18 are not allowed to spend the night in the dorm rooms. They can only do it in private rooms provided that they are accompanied by, at least, an adult or submit a parental consent or guardian, including a copy of the national identity of the person in question. This rule shall not apply to those traveling in groups accompanied by an adult with parental consent or the guardian.
{%!=e04de0c6-de93-4c13-aa9a-7aa868cd9c6b=!%} Large single medical devices are permitted in private rooms.

7. Meals – private

(a) the basic breakfast, which is not included in the room price, is free. The hostel is entitled to modify it or even cancel it without prior notice.

8. Food – groups

(a) the basic breakfast, which is not included in the room price, is free. The hostel has the right to cancel it at any time. If the Group wishes a special breakfast you must reserve it beforehand. In case of accommodation of half board or full Board, shall be communicated to the group schedules at the latest upon arrival. (a) normally the from 8.00 to 10.30 h, breakfast although schedule is announced the day before at the reception.

(b) the schedule of meals in half board or full Board announces the arrival of the group. You must communicate the arrival time of reserves in half board with a least 3 days to arrival date; otherwise, is ignored in the price of the room the meals right corresponding to this day. As a general rule, are not served more meals from 20.00 h, not even later arrivals.

(c) special requests for lunch and dinner (vegetarian menus, halal, allergic, etc.) should contact a week upon arrival in advance.

9. Responsibility:

) the customer will be liable for any damages sustained inventory caused by negligence or negligent actions. The group is fully liable solidarity when not declared the damages that have been caused on the one hand of the same.

(b) the hostel will act with the diligence of a good parent. In areas outside the usual services, its liability shall be limited to cases of breach, damage, damages or disturbances that have been caused by the intentional breach of an obligation or negligence by the hostel. If disturbances or faults occur with respect to the provision of the service by the hostel, this justified it as soon as it becomes aware of it or receive the customer complaint, which is obliged to contribute where it is fair and reasonable to correct such disturbance and limit all damage.

(c) the hostel will be responsible for the customer’s personal possessions in accordance with legal provisions. The possible liability on the hostel is limited to 1.500,00 euros per each case; in the case of money, important documents and valuables as defined in the Spanish Civil Code, the maximum liability is limited to 800,00 euros for each case. The hostel is not responsible of the belongings that have been neglected in common areas and outside the ticket office in the dormitories or in the lockers if they were not closed with a padlock. The box office should be closed with a safe lock. Money and valuable items up to a value of (insured amount) must be deposited in the lockers in the rooms. Hostel clients encouraged to make use of these facilities. Claims for liability will be prescribed if the customer does not immediately inform the hostel under the Spanish Civil Code.

(d) in accordance with the legal provisions, the hostel will be responsible for all damages that suffer the personal assets of the client, as well as those others for their life, physical integrity or health. The use of the equipment and facilities that are in the areas of recreation is by account and risk of the customer.

(e) in cases in which gets at the client’s disposal a slogan in the hostel, not mediate protection agreement, not even against payment. The hostel is not liable in case of loss or damage of the continent or of the contents.

(f) delivery of messages, mail or shipments to guests will be held with care. Hostel accepts delivery and storage, and, when so requested, shall proceed to its shipping surcharge. During a period of 3 months, objects found shall be kept and sent to the appropriate fare. Hostel declines any responsibility for this. Excluded claims for damages, unless any negligence or willful misconduct.

10. Final provisions:

(a) any amendments or supplements to the contract and acceptance of the present conditions of the stay in the shelter, must be made in writing. Modifications or unilateral supplements by the customer have no effect.

(b) the place of performance and payment is the location of the hostel.

(c) this agreement is governed by Spanish law.

(d) if any of the individual provisions contained in these general terms and conditions is or becomes null and void, the validity of the remaining provisions shall not be affected by this. This agreement is also governed by the applicable legal provisions.